OPERATION TIME:

OUR WEBSITE - 24 HOURS,365 DAYS A YEAR

COSTUMER Service-9H00-17H00 MONDAY TO FRIDAY

ORDERS&SHIPPING

HOW DO I BUY ON YOUR SITE?

IT IS VERY SIMPLE AND EASY JUST FOLLOW THESE STEPS:

1.ON THE NAVIGATION BAR CHOOSE THE CATEGORY RITHER FROM SHOP OR FROM ACSSESORIS.

2.ONCE YOU CHOOSE YOUR ITEM YOU SELECT THE QUANTITY AND SIZE AND YOU ADD IT TO YOUR CART.

3.FROM THERE YOU HAVE TWO OPTIONS EITHER COTINUE SHOPPING OR CHACKOUT.

4.IF YOU CHOSE TO CHECKOUT YOU WILL GET THE OPPORTUINTY TO REVIEW YOUR CART. FIRST TIME BUYERS WILL NEED TO ENTER THEIR SHIPPING AND BILLING ADDRESSES.

5.IN THE NEXT STEP YOU WILL NEED TO CHOOSE THE METHOD YOU WOULD LIKE TO PAY WITH:

PAY PAL/ PAY FAST

WE ACCEPT: VISA&MASTER CARD

DEBIT CARDS: ABSA, STANDARD BANK & NEDBANK

EFT TRESFERS

6.ONCE YOU COMPLETED ALL YOUR DETAILS YOU CLICK ON COMPLETE ORDERAND WE WILL SEND YOU AN ORDER CONFIRMATION TO YOUR EMAIL.

WHAT HAPPENS IF I HAVENT RECIVE AN EMAIL TO CONFIRM MY ORDER? 

THE EMAIL COULD ACCIDENTALLY BEEN FILTERED TO YOUR "SPAM" OR "JUNK" FOLDER IN YOUR EMAIL.

IF YOU STILL COULDN'T FIND OUR CONFIRMATION DON’T WORRY YOU PROBABLY ENTERD THE WORNG EMAIL

PLEASE CONTACT US AT INFO@GLAMZZA.COM

HOW LONG DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

WE DELIVER BETWEEN 3-6 WORKING DAYS TO THE MAIN CENTRES:

BLOEMFONTEIN, CAPE TOWN, DURBAN, PORT ELIZABETH, EAST LONDON, GAUTENG, GEORGE, KIMBERLEY, NELSPRUIT AND POLOKWANE.

FOR MORE INFORMATION GO ON OUR DELIVERY&RETURNS PAGE.

CAN I CANCEL MY ORDER?

YES, YOU MAY CONNECT US ON OUR EMAIL INFO@GLAMZZA.COM. BUT IF YOUR ORDER HAVE BEEN ALREADY DISPATCHED WE WON’T BE ABLE TO CANCEL YOUR ORDER AND YOU WILL NEED TO REQUEST A RETURN OR EXCHANGE.  

CAN I CHANGE MY ORDER OR SHIPPING ADDRESS?

ONCE THE ORDER HAS BEEN PLACED YOU CAN’T EDIT YOUR INFO,ORDER,SHIPPING ADDRESS ECT.. YOU CAN ALWAYS CONTACT US ON INFO@GLAMZZA.COM FOR CHANGES. 

IS THE SHIPPING INCLUDED IN THE PRICE?

THE SHIPPING IS NOT INCLUDED BUT IF YOU PLACE AN ORDER OVER R350 THE SHIPPING IS FOR FREE.

DO YOU SHIP OVERSEAS?

UNFORTUNATELY WE DONT SHIP OUTSIDE THE MAIN CENTERS OF SOUTH AFRICA BUT WE ARE CONSTANTLY WORKING TO IMPROVE OUR SHIPPING SERVICE.

RETURNS&EXCHANGES

I HAVE ORDERED AN ITEM AND I WOULD LIKE TO RETURN IT, HOW DOES YOUR PROCESS WORK?

YOU HAVE 7 DAYS SINCE YOU RECEIVED THE ITEM TO RETURN THE PRODUCT TO US. THE ITEM MUST BE  IN THE SAME CONDITION ACCORDING TO OUR RETURNS&EXCHANGES POLICY. FOR MORE INFO CLICK ON THE DELIVERY&RETURNS PAGE. 

WHEN WILL I RECIVE MY REFUND?

IF YOUR REFUND HAS BEEN APPROVED, THEN YOUR IT WILL BE PROCESSED AND THE CREDIT WILL BE AUTOMATICALLY APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN AMOUNT OF 14 WORKING DAYS. 

I RECEIVED A DEFECTIVE ITEM WORNG ORDER WHAT DO I DO ?

WE APOLOGISE FOR THAT, YOU HAVE 2 WORKING DAYS FROM DELIVERY TO NOTIFY US.JUST SEND US AN  EMAIL TO INFO@GLAMZZA.COM WITH A PICTURE OF THE iITEM AND THE DAMGE. AND WE WILL GET BACK TO YOU ASAP.

WEBSITE SECURITY

IS THE WEBSITE SECURE?

OUR WEBSITE IS SECURE BY SSL AND STORED WITH AES-256 ENCRYPTION,THE MEANING OF THAT IS WHEN YOU BUY AN ITEM FROM OUR STORE YOUR PURCHASE TRANSACTION DATA IS STORED ONLY AS LONG AS it IS NECESSARY TO COMPLETE YOUR TRANSACTION. AFTER THAT it IS COMPLETE YOUR PURCHASE TRANSACTION INFORMATION IS DELETED. WE ARE USING ONE OF THE SAFEST PLATFORM SHOPIFY TO ENSURE YOU THE BEST SECURE LAVEL YOU CAN GET.

WE MAKE SURE THAT OUR SITE IS ON STRINGENT SECURITY STANDARD, SO YOUR PURCHASE WILL BE SECURe&PRIVATE AS POSSIBLE.FOR MORE INFO CLICK ON OUR PRIVACY POLICY PAGE.