DELIVERY

GLAMZZA IS AN ONLINE FASHION STORE WE OFFER DOOR TO DOOR SERVICE TO MAIN CENTERS.

OUR DELIVERY AREAS ARE- *BLOEMFONTEIN *CAPE TOWN *DURBAN *PORT ELIZABETH *EAST LONDON *GAUTENG *GEORGE *KIMBERLEY *POLOKWANE

DELIVERY TIME- 3-6 WORKING DAYS, DOOR TO DOOR. (THOSE NOT INCLUDE WEEKENDS)

DELIVERY COST- R75 FOR SHIPPING UNDER R350, OVER R350 THE SHIPPING IS FREE OF CHARGE.

PLEASE NOTE WHEN YOU PROCEED TO CHECKOUT TO FILL YOUR RIGHT CONTACT NUMBER AND ADDRESS SO OUR COURIER WILL BE ABLE TO CONTACT YOU. IF WE WONT BE ABLE TO REACH YOU THE ORDER WILL BE RETURNED TO US AND YOU WILL BE REFUNDED ON THE PRODUCT EXCLUDING THE DELIVERY COST.

WE ARE CONSTANTLY WORKING TO IMPROVE OUR SHIPPING SERVICE AND EXPANDING OUR SHIPPING AREAS.

 

RETURNS

 

ONLINE PURCHASES CAN BE RETURNED WITHIN 7 DAYS IF THE ITEM IS IN THE ORIGINAL CONDITION AND PACKAGING.INCASE 7 DAYS HAVE GONE BY, FROM YOUR YOUR PURCHASE, UNFORTUNATELY WE WILL NOT BE ABLE TO OFFER YOU A REFUND OR EXCHANGE.


TO BE ELIGIBLE FOR A RETURN  YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT ALL TAGS SHOULD BE ATTACHED TO GARMENT, IN THEIR ORIGINAL PACKAGING, UNWORN, UNDAMAGED, WITHOUT MAKE UP ON THEM AND ARE IN SALE CONDITION.SEVERAL TYPES OF GOODS ARE EXEMPT FROM BEING RETURNED. 



ADDITIONAL NON-RETURNABLE ITEMS:

*JEWELLERY'S-EARRINGS,BRACELETS AND NECKLACES

*GIFT CARDS

*NO EXCHANGES/REURNS ALLOWED FOR ITEMS ON SALE UNLESS OTHERWISE STATED. ONLY REGULAR PRICE ITEMS MAY BE REFUNDED.

*ALL SHIPPING AND HANDLING FEES FOR RETURNS ARE NOT REFUNDABLE.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE AILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOU ARE APPROVED, THEN YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CERD OT ORIGINAL METHOD OF PAYMENT, WITHIN 14 WORKING DAYS.



Late or missing refunds 
If you haven’t received a refund yet, first verify your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@glamzza.com.


EXCHANGES 

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMGED.DEFECTIVE ITEMS MUST BE REPORTED TO US WITHIN 2 WORKING DAYS OF DELIVERY. EXAMPLES OF DEFECTIVE ITEMS ARE BUT NOT LIMITED TO:


*MARKS,STAINS AND BLEMISHES (CAUSED DURING PACKAGING PROCESS)


*SEWING FLAWS


*MISSING OR BROKEN HARDWARE (CLIPS,FASTENERS,RINGS,ETC).


*INCORRECT INDICATED SIZE


If you need to exchange it for the same item, send us an email at Info@glamzza.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.